We aim to always provide clear shipping information which includes the time you should receive your item. It should usually be within a few days.

If done in a timely manner, we do accept cancellations. However, if the product has already been shipped it is probably too late to cancel.

For a limited time you can amend your delivery and billing address. Other amendments, however, may not be possible after your order has been placed.

If a product is defective, we accept free returns. However, if your item is in good condition and you’ve changed your mind, there may be a return cost.

This is very rare, but we will sometimes cancel orders if there has been a problem with a supplier or some suspicious activity on your account. We’re dedicated to fostering communication and a great relationship with both our suppliers and our VERVINEUS customers and will always make sure to tell you what the issue is.

We accept credit and debit cards. We want to ensure you’re having a safe purchasing experience but also want it to be easy too! This is why we accept the same payment types as most other online retailers.

If your item is faulty, we usually provide free returns or an exchange. However, if you’ve changed your mind or accidentally bought the incorrect item, we may expect you to pay the return cost but will provide a refund.

Contact us as soon as possible so we can work to remedy the situation and help you return the product for free

Swimwear is usually eligible for return as long as hygiene seals are still intact.

Lingerie and underwear will usually need to be in their packaging to be eligible for returns.

We endeavour to only bring you the best in quality, but we understand problems can still arise. If the item is damaged you will be able to return it for free. If you contact us with quality issues, we will be able to point you in the right direction for solutions.

Products with a seal if the seal is broken, earrings if the packaging is damaged, beauty products, swimwear and lingerie (if the hygiene seals are broken).